الوصف الوظيفي
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP EWM
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively investigating and resolving issues that arise within various components of essential business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, while continuously monitoring and analyzing system behavior to preemptively address potential challenges. The role demands adaptability and a proactive mindset to support business continuity effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP EWM.
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience with system monitoring and incident management tools.
- Ability to interpret technical documentation and communicate effectively with technical and non-technical stakeholders.
- Familiarity with business process workflows related to warehouse management systems.
- Capability to work under pressure and manage multiple priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP EWM.
- This position is based at our Pune office.
- A 15 years full time education is required.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
