Application Support Analyst

Project description We are seeking a experienced Production Support Analyst with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains. Responsibilities Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents. Provide L2 application support and perform root cause analysis (RCA) for recurring issues. Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it. Ability to identify requirements and create a solution architecture that meets identified requirements Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase Improves team operation practices by incorporating best practices Successfully launches new features or re -architects old features. Begins to balance technology with business value Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages Continually improves system monitoring and alerting Identifies and fixes the security vulnerabilities Skills Must have 5 -10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management ) Experience / Proficiency in object -oriented design and analysis Hands -on experience in designing interactive applications, automation solutions, or service management solutions Excellent knowledge of relational databases, SQL etc. Maintaining the coding or Service Management standards Identifies and evaluates new technologies for implementation Strong analytical and reasoning skills with an ability to visualize processes and outcomes Experience in system performance monitoring and tuning Integrates software or existing solutions with existing systems Practical knowledge of Dev Sec Ops Model Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies Nice to have Knowledge of or experience in lending domain will be an added advantage Other Languages English: A1 Beginner Seniority Senior