Analyst II - Technical Writing

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Key Responsibilities

• Develop and maintain user guides, training manuals, release notes, API documentation, FAQs, onboarding guides, and process maps.
• Translate complex technical concepts into simple, clear language following internal documentation standards and templates.
• Collaborate with SMEs to gather information, validate accuracy, and ensure timely delivery.
• Use visuals, diagrams, and structured layouts to improve content clarity and usability.
• Manage documentation in Confluence, SharePoint, and related repositories.

Required Qualifications

• Bachelor’s degree in Technical Communication, IT, Engineering, English, or related field.
• 2–5 years of technical writing experience in software.
• Experience in Help pages documentation software - RoboHelp
• Strong ability to simplify technical concepts; excellent written communication skills.
• Familiarity with documentation tools and style guides used by the Technical Writing Department.

Preferred Skills

• Experience with APIs, XML/JSON, version-controlled documentation, and product‑support content.

Knowledge of aviation industry or enterprise software documentation (a plus).

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!