Analyst - Client Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analyst - Client Services

In this role, you will:

• Independently collect, organize, and analyses data to produce accurate MI, reports, and presentations for management decision-making.
• Own delivery of critical BAU reporting and operational scorecards, ensuring timely outputs, strong data quality, and minimal manual intervention.
• Maintain and enhance reporting and automation solutions (e.g., Power BI dashboards, Alteryx workflows), including performance optimization, data modelling, and controls.
• Ensure smooth operation of agreed processes and systems, including maintaining process documentation, change logs, and governance artefacts.
• Proactively identify, investigate, and resolve data/process issues; perform upgrades/enhancements and ensure end-to-end data integrity.
• Partner with stakeholders across CIB Client Servicing and wider HSBC to align reporting, priorities, and delivery outcomes with business objectives.
• Act as a key point of contact for internal queries and change requests, providing timely, accurate responses and coordinating resolution through to closure.

• The role holder is expected to contribute to and develop the Business Management functional capability.
• Develop self and others to achieve business / individual goals, sharing knowledge and experience and providing support where required.

To be successful you will:

• Bachelor’s degree (any discipline). Strong understanding of MI/reporting practices, including data governance, controls, and documentation standards.
• Working knowledge of Power BI (data modelling, DAX, dashboard performance) and Alteryx (workflow design, automation, scheduling).
• Experience managing BAU reporting cycles and operational scorecards, with a focus on accuracy, timeliness, and stakeholder usability. Awareness of operational risk and control expectations, including validation checks, audit trails, and change management.
• Up-to-date understanding of relevant HSBC policies and procedures (refer to applicable Functional Instruction Manuals (FIM) and local guidance).
• Familiarity with CIB Client Servicing operating model and key service processes (or ability to learn quickly). Act with integrity and transparency: ensure accuracy in all outputs, clearly flag assumptions/uncertainties, and never fabricate information.

• Apply Group Compliance Policy and relevant FIM/departmental guidance, partnering with Compliance and Risk as required for the role.
• Proactively identify control gaps and procedural weaknesses; drive remediation through documented actions, ownership, and follow-up. Advanced Excel capability (Power Query/Power Pivot), with VBA/macros where appropriate, to automate repeatable reporting and improve data quality.
• Strong reporting and visual communication skills using PowerPoint, with the ability to summarise complex information into clear leadership-ready insights.
• Build and maintain effective relationships with senior management and cross-functional stakeholders; manage expectations, prioritization, and delivery without escalations.
• Strong technical toolkit and process mindset: Power BI (DAX/data modelling), Alteryx (workflow automation), SharePoint (document control/versioning), MS Teams/Outlook, Visio and familiarity with project tool) and CRM/service platforms used within HSBC.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***