Air Logistics Customer Care Specialist

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Air Logistics Customer Care Specialist responsible for managing customer relationships, handling RFQs and service delivery, and ensuring seamless air freight operations while driving customer satisfaction and business growth.

• Act as the primary point of contact for customers, handling queries, feedback, and issue resolution
• Drive customer engagement, satisfaction, retention, and reactivation in collaboration with Sales and Operations teams
• Build and maintain strong operational relationships through regular interactions and proactive customer support
• Manage RFQs and quotations within defined pricing guidelines; follow through to conversion and closure
• Support customer onboarding, ensuring all requirements are accurately captured and integrated into internal systems
• Work closely with Operations (OCC) to ensure smooth execution of shipments and service delivery
• Collaborate with Finance / Revenue teams on credit management and resolving commercial challenges
• Handle customer complaints end-to-end, including root cause analysis and corrective actions
• Prepare and review customer performance reports and insights
• Ensure delivery against financial targets and strategic business objectives

• Proven experience in Air Freight / Freight Forwarding (Customer Service or Operations)
• Strong understanding of air logistics, pricing, and forwarding processes
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, customer-centric environment
• Customer-first mindset with strong problem-solving ability
• Commercial awareness with the ability to support revenue growth
• Strong coordination skills across multiple stakeholders
• Detail-oriented with a focus on service quality and execution

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.