AI Engagement Lead – Digital Customer Success

Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

About Alteryx

Alteryx is the leader in analytic process automation, helping analysts and data scientists answer complex business questions faster. Headquartered in Irvine, California, Alteryx has customers across 90+ countries.

About the Team

Alteryx’s Digital Customer Success team serves thousands of non-named accounts globally;customers without a dedicated CSM who are at real risk of churning if theydon’tget the right support at the right time. Weoperateas a pooled, digital-first model, blending automation with humanexpertiseto drive adoption, retention, and expansion at scale.

This role sits within that team butoperatesdifferently from our CSMs. You are not customer-facing. You are the operational intelligence layer that makes the entire team more effective.

About the Role

We are building the AI infrastructure that drives proactive renewal engagement across ourdigital/scaledcustomer segment. This role exists to turn existing data signals into automated actions that move renewal rate at scale.

You are someone who has worked closely enough to AI-powered solutions to drive the work, make informed decisions about what gets built, and operationalize the output. You thrive in ambiguity, move fast to a working v1, and are energized by seeing a business metric moveas a result ofwhat you drove.

What You Will Do

• Design and implement AI-powered solutions that drive proactive customer engagement across a large portfolio of non-named accounts, with renewal rate as the primary success metric

  
  
  

• Build cohort logic and scoring models that segment accounts by renewal risk andbehaviouralprofile

  
  
  

• Develop automated trigger-based outreach workflows that connectbehaviouralsignals totimely, personalized customer actions

  
  
  

• Build internal GPT tools and automation that improve the speed and quality of CSM engagementsin the digital/scaled segment

  
  
  

• Work cross-functionally with data science, data engineering, and digital programs teams to align on priorities and ensure solutions are built for scale

  
  
  

• Translate ambiguous business problems into concrete AI implementations,defining what gets built, why, and how success is measured

  
  
  

What We Are Looking For

Must Have

• Experience working in a technology company with exposure todigital/scaledaccount management or scaled customer engagement programs

  
  
  

• Hands-on experience working with AI-powered solutions. You have been close enough to the build to drive decisions, not just consume the output

  
  
  

• Ability to work with real-world data from CRM systems, product telemetry, and usage logs toidentifypatterns and inform action

  
  
  

• Experience translating ambiguous business problems into concrete operational solutions independently, without a fully defined brief

  
  
  

• Strong stakeholder management skills.You can build informal relationships and get prioritization from technical teams youdon’thave authority over

  
  
  

• Outcome-oriented mindset. You define success by whether a metric moved, not whether a solution was delivered

  
  
  

Strong Advantage

• Hands-on experience building with LLM APIs, GPT tooling, or workflow automation platforms

  
  
  

• Experience in B2B SaaS, particularly in Customer Success, Revenue Operations, or Growth functions

  
  
  

• Familiarity with Salesforce as a data source

  
  
  

• Experience designing customer segmentation or cohort logic for engagement programs

  
  
  

• Exposure to churn prediction or renewal rate optimization use cases

  
  
  

What This Role Is Not

• A customer-facing CSM role.You do not own customer relationships or renewal conversations

  
  
  

• A research role. You are driving what AI willactually do, not exploring what it could theoretically do

  
  
  

• A role with a fully defined brief. If you need complete clarity before you start, this will frustrate you

  
  
  

Why Join Us

• Direct line of sight from what you drive to a measurable business outcome

  
  
  

• Cross-functional visibility across data science, digital programs,customersuccessand sales from day one

  
  
  

• You are not inheriting someone else’s system.You are defining how AI gets operationalized in a Customer Success motion for a global analytics company

  
  
  

• A role deliberately designed to grow in scope as impact is demonstrated

  
  
  

#LI-MP1

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.