Network Operations Supervisor

Fiber2All company, as fully owned subsidiary of Vodafone, is dedicated to delivering lightning-fast fiber-optic connectivity and exceptional service. As the newest addition to the Vodafone family, this new company plays a pivotal role in accelerating fiber optic deployment and creating compelling commercial propositions that align with Vodafone's esteemed standards and values. As we expand our team, we invite you to join us on this passionate and dynamic journey, as we revolutionize how people connect and communicate in Greece. 

The Network Operations Supervisor is responsible for overseeing the operational activities of the Fixed Access Network, including both fiber and copper infrastructure, as well as active equipment (OLT, DSLAM). This role ensures the implementation of technical guidelines, supervises network upgrades and maintenance, and leads a team of engineers and technicians. The supervisor drives continuous improvement in operational processes, manages vendor relationships, and is accountable for maintaining accurate network inventory and service quality respecting relevant Network KPIs and SLAs.

Key accountabilities:

• Supervise and coordinate the deployment, operation, and maintenance of the fixed access network (fiber and copper).
• Lead and mentor a team of network engineers and technicians, ensuring high performance and professional development.
• Oversee network inventory updates and ensure all changes are accurately documented for optimal customer service.
• Define and enforce network deployment standards, procedures, and processes.
• Monitor Health & Safety compliance and ensure adherence to country-specific contract controls.
• Drive continuous improvement in operational guidelines and standard procedures/processes, collaborating with network deployment and design teams.
• Manage tactical and operational planning, aligning demand forecasts with rollout plans and business objectives.

• Problem‑solving attitude ensures challenges are approached with solutions in mind, leading to effective resolution and stronger team performance
• Capacity to cope with complexity and tight deadlines maintains quality outcomes even under pressure and demanding conditions
• Self‑motivation and initiative drive improvements forward without waiting for direction, accelerating progress and innovation
• Trust‑building mindset fosters collaboration, encourages risk‑taking, and pushes boundaries to achieve continuous improvement
• Simplicity in thinking and communication reduces unnecessary complexity, provides clear solutions, and makes information easy to understand
• Understanding of the telecommunications market aligns technical decisions with industry trends, business needs, and customer expectations
• Technical expertise in fiber, copper, and active equipment ensures standards are enforced and issues are resolved quickly
• Adaptability in fast‑changing environments allows rapid response to evolving technologies and shifting business priorities
• Strong communication and stakeholder management skills build alignment across teams, strengthen relationships, and ensure smooth execution

Qualifications:

• Bachelor’s degree in Engineering, Telecommunications, or related field
• Previous track-record experience in Fixed Access Networks, with supervisory or team lead responsibilities would be considered as a plus

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Competitive pay, bonus & remuneration package
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Fiber2All Day, Family Day, Volunteering Day 
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking

#LI-Hybrid #Fiber2All #Vodafonespirit #Togetherwecan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.