Field Services Administrator

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The role is responsible to assist, supports Field Services team members, and perform general administrative duties. Primary responsibility is to receive and record field service activities, receiving reports, reviewing reports, logging activities, maintaining accrual records, reports on field service activities and schedule dispatches in daily base.

• Key accountabilities and decision ownership:
  Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs.
• Provide field services units and/ or Technicians with information about orders, stock of equipment’s, and customer requirements
• Receive and dispatch orders for products or deliveries for support and provisioning services
• Prioritize field services assignments and/or calls according to urgency [SLAs] and importance
• Receive and process field service reports from Field Service Team according to established processes and procedures
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Manage all delivery, storage, transportation and distribution activities
• Coordinate and control the loading, picking, packing flow
• Inventory management and control and warehouse organization
• Coordination and oversight of inventory procedures
• Resolve escalated issues/questions of field engineers/technical issues/risks with speed and professionalism.

Key performance indicators:

• Average Handling of Field Service request per FS type and severity.
• Average Admin Tasks closed.
• NPS and TNPS 

• At least 2-year experience in a administrative, customer service or logistics experience role
• Very good knowledge of the legal framework on the storage and handling of equipment
• Strong customer orientation attitude.
• Strong organizational and time management skills
• Strong communication and client services skills.
• Detail oriented with the ability to multi-task
• Ability to work under pressure with strict time deadlines
• Ability to work as a team member and interact with other departments

Must have technical/professional qualifications:

• At least Technical Institution degree.
• Very good knowledge of Greek and English language (oral and written).
• Good knowledge of MS Office Suite (MS Excel, MS Word etc.).
• Good knowledge of ERP, SAP systems
• Advanced tools (TOA) for workforce appointment boking experience is preferred
• University Degree associated to Logistics/Supply Chain Management/Finance or other related field will be considered as an asset

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Award-winning work environment -certified #1 Top Employer in Greece 
• Competitive pay, bonus & remuneration package 
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 
• Unlimited access to learning resources and trainings 
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
• Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.