Customer Maintenance Manager

We are recruiting for a Customer Maintenance Manager to join our business inGermany.

Position Title:

Customer Maintenance Manager

Duration:

1 year contract

Start Date:

ASAP

Location:

Dusseldorf, Germany

Contact:

Iulia Balan |  +49 (0) 89 23 88 98 62

Working closely with the Account and the Service/Solution teams you will assume the following responsibilities:

• Manage the Maintenance team to set up processes that are aligned with the Customer operations and customer contract while keeping within the allocated 
  

  
  

• Maintenance management resource plans
  

  
  

• Directs all Maintenance related activities to ensure time schedules are being achieved and all quality standards are being implemented according to the Contract
  

  
  

• Overall management of the complete Maintenance Organisation towards the Customer.
  

  
  

• Responsible for overall Maintenance team morale and achieving the Maintenance goals and
  

  
  

• maintaining the planned cost base
  

  
  

• Work closely with the Head of Operation in ensuring resourcing needs are made known in advance of requirements.
  

  
  

• Under the guidance of the Line Manager, the jobholder is expected to perform (but is not limited to) the following tasks:
  

  
  

• Responsible for the overall coordination of the Maintenance Set-up
  

  
  

• Builds up the Maintenance team and ensures the office/location/staff/tools are established as per the Maintenance requirements
  

  
  

• Direct interface with the Customer Operations management team
  

  
  

• Establish contract deliverables and assigns to Maintenance team, review deliverable achievements on regular basis and take necessary measures to ensure the overall contract compliancy
  

  
  

• Responsible to prepare high level Maintenance plans for the customer, and deliver on the set targets with minimal diversions to the plans
  

  
  

• Ensures Maintenance team understands clearly the Maintenance objectives and deliverables targets and deadlines
  

  
  

• Responsible for the regular evaluation of Maintenance team personnel capability and performance, and takes necessary measures to align efforts and overall performance