Expert Opérations locales IT

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom Digital Services is ensuring for the Alstom businesses and customers the build and support of a large portfolio of business solutions in several functional areas.

The IS&T Local Operations Expert reports to the IS&T Business Partner (local IT director) and is accountable for running & maintaining all services and infrastructures in the site portfolio.

He/She is the main contact for all IT related topics bringing together central IT and site/country business teams, supporting the execution of centrally and locally driven projects, and ensuring local services in IT operations in La Rochelle site. 

Your future role

You'll play a pivotal role in enhancing user satisfaction by driving continuous improvement initiatives and ensuring seamless IT operations. Day-to-day, you’ll work closely with central teams, local service partners, and various business units to ensure smooth delivery of IT services, promote global solutions, and support change management initiatives.

You’ll specifically take care of consolidating user feedback and qualifying new local demands for digital services, but also ensuring compliance with audit and internal control processes.

Your mission

• Contributing to user satisfaction, including implementing mitigation and improvement plans in collaboration with central teams
• Supporting IS&T scope for audit and internal control questionnaire (ICQ) processes
• Consolidating feedback and requirements from users and escalating them to the relevant IS&T organization
• Qualifying and managing new local demands for digital services
• Assisting in procuring necessary IT consumables and equipment
• Promoting global services and solutions and ensuring regular communication with stakeholders
• Guiding site users in understanding the IT offerings
• Coordinating IT local operations with involved business teams and partners
• Overseeing and managing local service partners to ensure service excellence

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Information Technology, Computer Science, or a related field
• Experience or understanding of IT service management and change management processes
• Knowledge of IT landscapes, including applications, hosting, and local networks
• Familiarity with matrix organizations and cross-functional collaboration
• A certification in ITIL or a similar service management framework
• Strong leadership and communication skills, with the ability to influence stakeholders
• Analytical skills with the ability to manage priorities effectively
• A pragmatic mindset and a hands-on attitude to problem-solving

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Contribute to innovative projects
• Utilise our flexible and inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards leadership roles or specialized technical expertise

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note : As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.