Realtime Management Specialist

We are delighted to announce an exciting opportunity for a Realtime Management Specialist (RTM) to join our dynamic team. We are seeking individuals who are passionate about data, real-time decision-making, and driving operational excellence. In this role, you will play a critical part in ensuring optimal workforce performance and maintaining high service levels across operations.

In the role of Realtime Management Specialist, you will be responsible for monitoring live operations, analyzing performance metrics, and taking immediate actions to align staffing with real-time demand. You will collaborate closely with operations and workforce teams to ensure efficient resource utilization and consistent service delivery.

The successful candidate will leverage strong analytical skills, attention to detail, and effective communication to provide insights, support decision-making, and deliver impactful presentations to stakeholders.

• Monitor real-time performance (Service Level, AHT, ASA, occupancy, etc.)

  
  

• Minimum 1 year of experience in Workforce Management

  
  

• Prepare daily, hourly, and intraday performance reports

  
  

• Identify gaps and provide data-driven recommendations

  
  

• Ensure data accuracy across WFM tools and dashboards

  
  

• Fluent English (spoken and written) – mandatory

  
  

• Excellent verbal communication and professional business writing skills

  
  

• Ability to confidently present insights to senior stakeholders

  
  

• Strong proficiency in PowerPoint and dashboard presentations

  
  

• Fluent English (spoken & written)

  
  

• Strong communication & stakeholder management skills

  
  

• Excellent presentation & storytelling abilities

  
  

• Advanced Excel skills (Pivot Tables, formulas, analysis)

  
  

• Solid understanding of WFM concepts & KPIs

  
  

If you’re detail-oriented, analytical, and confident presenting insights—this role is for you!

Join our team to be part of a global organization that values diversity and promotes innovation. We offer competitive benefits and a supportive work environment where you can expand your skills and grow professionally. By joining us, you have the opportunity to shape the future of our story and make a substantial impact on our success.

We welcome applications from all qualified candidates, and we are committed to providing a fair and inclusive recruitment experience. If you are passionate about talent acquisition and ready to contribute to a dynamic and growing organization, we encourage you to apply today.