Production Support Engineer

Production Support Engineer

The Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These platforms are central to the firm’s PnL, risk, cash, trade processing, and regulatory reporting workflows.

This is a hands-on, business-facing production support role. Success in this position requires more than technical troubleshooting - it requires the ability to understand how the applications support the business, investigate functional and data-related issues, and communicate clearly with users under pressure. The team works closely with application development, infrastructure, and business stakeholders to keep production stable, respond to incidents with urgency, support releases and batch workflows, and improve processes through documentation, automation, and operational discipline.

Principal Responsibilities

• End to end ownership of the production environment
  • Infrastructure management
  • Release planning and deployment
  • Incident and problem management, including root cause analysis
  • Capacity Planning / BCP Testing
• Build strong relationships with development and end-users/clients
  • Foster the DevOps culture
  • Focus on client service and delivery
• Become the go-to person for your area of responsibility
  • Build subject matter expertise
  • Create and maintain high quality documentation and runbooks

Qualifications/Skills Required

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
• Minimum 5+ years’ experience supporting an enterprise environment
• Must have previous experience supporting business facing applications
• Strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.
• Excellent SQL skills and knowledge of various database systems
• Ability to support both Windows and Unix/Linux environments

Additional Preferred Skills & Experience

• Experience working in a trading environment
• Exposure to the following:
  • CI/CD (Jenkins/Octopus/Artifactory)
  • Metrics/KPIs (Datadog/Influx/Tableau)
  • Kafka
  • Kubernetes
  • AI (MCP/Agents)