Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group

• Interact with customers over the phone to understand their banking needs.

  
  

• Provide excellent customer service to achieve customer loyalty.

  
  

• Resolve problems over the telephone on the spot.

  
  

• Convert sales opportunities to meet financial targets.

  
  

• Clarify and explain procedures and products over the telephone.

  
  

• Capture and report customer feedback towards continual product development.

  
  

• Operates in a Call Centre environment where the interface with customers is over the telephone.

  
  

• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.

  
  

• Mostly related to explaining procedures or providing information regarding retail banking products.

  
  

Also involves root cause analysis and reversals of charges and fees when necessary.