Order Management Sr. Associate

Overview The Order Management Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions. Responsibilities Operations Responsibilities Process and validate customer orders accurately and on time. Monitor order flows and resolve discrepancies promptly. Collaborate with cross-functional teams to ensure smooth order fulfillment. Utilize order management systems and automation tools to maintain efficiency. Support continuous improvement initiatives to enhance accuracy and speed. Provide timely updates and communicate effectively with internal stakeholders. Customer Communication & Relationship Management Serve as the primary point of contact for client’s concerns. Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them. Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions. Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration. Manage and respond to client inquiries via Cisco hotline during assigned shifts. Continuous Improvement Identify root causes of recurrent issues. Implement process improvements, standardization, automation where relevant. Qualifications Bachelor’s degree (Supply Chain / Logistics / Business / Engineering) or equivalent. Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods. Strong analytical skills; ability to work comfortably with large data sets. Proficiency with relevant software: Excel (advanced), ERP tools. Strong attention to detail, and ability to work across multiple SKUs, customers, regions. Good communication skills; capable of working with internal teams and external partners. Fluency in English/French (written & spoken). Ability to handle change, ambiguity; proactive mindset.