Manager City Logistics Operations

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role overview

Managing overall logistics of cities or zones assigned across West Cairo. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of riders/partners.

Whats on your plate?

• Oversees and solves all daily logistics related operations
• Initiating, leading and optimizing full order cycle in assigned cluster.
• Owns the communication with external suppliers.
• Supervise, coach multiple rider supervisor and rider trainers.
• Set up SOPs, policies and tools for safety/compliance of riders and partners.
• On-ground support in the coordination of marketing campaigns and activities across all brand entities.
• Responsible for cities rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.
• Responsible for the cluster Acquisition targets
• Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the required riders per area
• Responsible for the supplier’s performance management
• Responsible for the operational zone setup and special projects in alignment with the country logistics head.

What did we order?

• Bachelor's Degree.
• 5-7 years of experience in food/grocery tech industry is highly preferred.
• Extensive experience in Data Analytics.
• Strong communication skills, both written and verbal.
• People management skills: Experience of managing bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and
• cross-functional teams.
• Ability to analyse data and derive insights from comprehensive data reports.
• Ability to deal with ambiguity, work under pressure, handle stress.