IT Specialist

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
Job Code: 2024TECH-431 

Job Responsibilities

• Installs and configures computer hardware, software, systems, printers and scanners.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Repair and replace equipment as necessary.
• Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member.
• Coordinates and supports end-user issues remotely and on-site.
• Provides 1st level support on the cloud-based and on-premise IT infrastructure
• Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team.
• Works on implementations in new sites and assists the team.

Job Qualifications:

• 1-2 years of experience in IT technical support 
• BSc/BA in IT, Computer Science, or a relevant field
• Troubleshooting skills and problem-solving
• Excellent communication skills
• Good understanding of computer systems and other tech products in the market
• Experience with ticketing and asset management systems
• Relevant IT Technical Support Courses like CompTIA A+ or similar
• CCNA & MCSA courses - certified is a plus