ECOM Account Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.

How you will contribute

You will:

• Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
• Execute the strategy for the customer
• Ensure the delivery of JCBP (Joint Customer Business Plan).
• Optimize the use of resources in order to obtain more profitability in the operations

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer-facing roles
• Growing revenue and market share
• Delivering results and problem solving
• Understanding multiple customers, go-to market strategies, structure and business practices
• Negotiating and influencing skills

More about this role

What you need to know about this position:

The Key Account Manager – E-commerce is responsible for managing and growing relationships with online retail partners (e.g. Amazon, Talabat, Breadfast). The role focuses on driving sales, optimizing digital shelf presence, and executing online commercial strategies to maximize revenue and profitability.

What extra ingredients you will bring:

• Account Management
• Own and develop relationships with key e-commerce partners
• Negotiate annual agreements, trading terms, and promotional plans
• Ensure alignment on joint business plans (JBP)

• Sales & Revenue Growth
• Deliver sales targets (revenue, volume, market share)
• Identify growth opportunities (assortment expansion, pricing, bundles)
• Manage P&L for each account

• Data & Analytics
• Analyze sales data, traffic, conversion, and shopper behavior
• Use platform dashboards and tools (e.g., Amazon Vendor/Seller Central)
• Translate insights into actionable growth plans

• Cross-Functional Coordination
• Work with marketing, supply chain, finance, and category teams
• Ensure product availability and smooth order fulfillment
• Align on launches, pricing, and media strategy

Education / Certifications:

• Bachelor's in Business/ Marketing.

Job specific requirements:

• 3–7 years in sales, preferably in FMCG’s or retail.
• Experience managing e-commerce accounts is a strong plus.
• Strong commercial & negotiation skills.
• Analytical mindset (Excel, dashboards, data interpretation).
• Understanding of e-commerce dynamics (algorithms, search, content).
• Ability to manage multiple stakeholders.

Work schedule:

Full-Time

No Relocation support availableBusiness Unit SummaryMondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularAccount ManagementSales