Digital Lean Expert (_VOIS) 1

Role Specification (Technical / Professional Expertise) 
Essential
 Six Sigma Black/Green Belt Trained/Certified
 Strong expertise in BPMS deployments
 Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology
 Systemic problem solver adept at implementing solutions to solve root cause of problems
 Ability to work independently and to establish priorities
 Strong ability to raise and/or resolve issues
 Excellent analytical skills
 Excellent interpersonal skills
 Sets expectations, tracks and communicates results
 Creative and change-oriented
 Adaptability and flexibility 
 Detailed knowledge of HR process and systems 
 Exceptional verbal and written communication skills 

Desired
• Experience in deploying AGILE, PMP projects
• Past Experience of leading Continuous Improvement projects for telecom industry
• Experience with survey management, forms, processes & analysis
• Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.
• Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.

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