الوصف الوظيفي
Nasoft is hiring for Makaseb , a specialized E-commerce and Digital Marketing company serving the Gulf markets.
Join a dynamic and innovative team shaping the future of digital commerce across the region.
We’re looking for a Customer Success & Onboarding Specialist to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.
Job Responsibilities: •Guide customers through the onboarding journey step-by-step • Support customers in connecting WhatsApp Business API and communication channels • Assist in configuring workflows, automations, and AI agents • Understand customer business needs and recommend suitable use cases • Conduct onboarding calls, demos, and training sessions • Ensure customers achieve value from the platform as quickly as possible • Follow up during trial and early adoption stages • Monitor customer engagement and identify onboarding challenges • Coordinate with internal teams to resolve setup and technical issues • Gather customer feedback and support continuous product improvement • Collaborate closely with Product, Engineering, and Growth teams Working Conditions & Benefits: Working days: 5 days (From Sunday to Thursday).
Working Hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
Hybrid work model.
Social Insurance.
Professional growth and learning opportunities.
Gym Subscription Discount.
• Bachelor’s degree in Business Administration, Marketing, Information Systems, or any related field • 1–3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding • Experience working with SaaS platforms or CRM systems • Strong communication and client management skills • Ability to understand customer needs, workflows, and business processes • Experience conducting online demos, onboarding sessions, or client training • Familiarity with WhatsApp Business platforms or automation tools is a plus • Basic understanding of AI tools and automation concepts is preferred • Customer-focused mindset with strong problem-solving and coordination skills
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
