Customer Service - Logistics Department

Title: Customer Service

1. Order Management:

o Manage the entire order fulfillment process, from receiving customer orders to ensuring

payment receipt.

o Ensure lead times are positive and appropriate procedures are followed for rush orders.

2. Coordination and Approvals:

o Collaborate with the Sales team for effective order management.

o Request necessary approvals according to the Limits of Authority (LOA) before

delivering orders to customers.

3. Warehouse Coordination:

o Coordinate daily with the warehouse to ensure timely delivery of customer orders.

o Review inventory reports, trucking details, and CBM data for accuracy at the end of each

month.

4. Customer Payments and Overdues:

o Monitor customer payments and overdue invoices to prevent account blockages.

5. System Management:

o Regularly update and maintain sales orders on JDE (ERP System).

6. Reporting:

o Generate and share monthly reports with the Business Unit Manager/Sales Manager.

o Create non-conformity reports (NCR) as needed.

7. Customer Relationship Management:

o Build and maintain positive relationships with customers.

o Support the achievement of sales account targets.

8. Sales Metrics and Monitoring:

o Monitor and analyze sales metrics to ensure targets are met.

9. Customer Documentation and Support:

o Issue the invoices to customers regularly.

o Provide COAs (Certificates of Analysis) to customers and sales managers upon request.

10. Finance Collaboration:

o Support the Finance department with customer-related requests.

o Submit the invoices to the Finance team.

11. Logistics Coordination:

o Arrange trucking services in coordination with warehouses.

o Handling the samples (inbound/outbound).

o Follow up the supply chain cycle.

Qualifications Needed

Bachelors degree in business administration, Supply Chain Management, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving and organizational abilities.

Required 2-3 years of experience in a customer service or supply chain role.

Proficiency in using JDE (JD Edwards ERP System) or a similar enterprise resource planning

system.

Competency with Microsoft Office applications, especially Excel