Customer Service Consultant - Biggest Telecom Account

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.

• Act as a front-line interface with US customers
• Role involves responding to customers over the phone and resolving their inquiries.
• Work remote from anywhere inside Egypt after 6 Months
• Maintaining the customer experience and providing the best image to the company.
• Provide excellent customer service to inbound callers.
• Solve customer concerns.
• Sell client products & offers.

Offered Package:

• Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.
• Social Insurance and Private Medical Insurance Coverage.
• Fun team activities

Working conditions:

• 2 Days off per week
• Rotational shifts.
• 9 working hours including 1-hour Break.
• Transportation for Night and Overnight Shift

• Fluent in English C1 is a Must
• Graduates, Dropouts are welcome to apply. 
• Alexandria resident is a must.
• Egyptian Nationality is a must.
• Having ex. in Call Centre (English Account) is preferred.
• Soft and communication skills.
• Males & Females