Customer Service Assosiate

Roles & Responsibilities

• Answer inbound calls, chats, and website form inquiries promptly
• Understand customer issues and identify service needs
• Qualify leads to ensure they meet service criteria
• Schedule appointments for technicians based on availability
• Explain services, pricing basics, and process clearly
• Upsell or cross-sell additional relevant services when appropriate
• Confirm appointments and reduce no-show rates
• Follow up with missed or rescheduled appointments
• Accurately update CRM / booking system
• Maintain SLA response times
• Experience in inbound call center or service-based environment
• Strong communication skills (clear, confident, professional)
• Ability to understand and simplify technical issues
• Basic sales and upselling ability
• Strong organization & scheduling skills
• CRM or booking software experience
• Problem-solving mindset