Commercial Operations Professional

Business Overview:

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

The Commercial Operations Professional ensures the smooth and accurate execution of commercial and sales-related processes across the organization. This role manages quotation preparation, contract coordination, and order validation to guarantee that commercial transactions align with company policies, pricing structures, and financial goals. The role bridges communication between Sales, Finance, Delivery, and Legal teams to optimize deal flow, minimize operational risks, and enable efficient revenue realization. boration with sales, procurement, finance, and project management teams.

Key Responsibilities:

•        Quotation and Deal Management

• Prepare and validate quotations, proposals, and order forms in alignment with approved pricing structures and commercial policies
• Review customer requests and ensure accuracy of pricing, discounts, and configurations prior to approval
• Support account managers in developing deal documentation and ensure timely submission for internal validation
• Coordinate approvals with finance and management to ensure margin protection and compliance

•        Contract Coordination and Documentation

• Draft, review, and track commercial contracts, renewals, and service agreements to ensure compliance with company and client requirements
• Maintain a repository of contracts and related documents, ensuring traceability and version control
• Support legal and finance teams in resolving contract-related issues and ensure documentation readiness for audits

•        Order Processing and Delivery Coordination

• Oversee the end-to-end sales order process, from quotation approval to invoicing and delivery coordination
• Validate purchase orders and coordinate with internal delivery teams to confirm readiness and execution timelines
• Monitor order fulfillment and proactively resolve delays or discrepancies in coordination with relevant departments

•     Financial and Revenue Operations Support

• Collaborate with the Finance team on billing accuracy, payment tracking, and reconciliation of commercial transactions
• Ensure all commercial data in CRM and ERP systems reflects accurate financial and operational status
• Provide input in revenue forecasts by tracking order progress, cancellations, or amendments

•        Cross-Functional Collaboration

• Act as a liaison between Sales, Finance, Delivery, and Procurement teams to facilitate accurate and timely deal execution
• Support internal stakeholders by clarifying commercial terms and ensuring alignment across all departments involved in deal processing

•        Reporting and Analysis

• Generate reports and dashboards summarizing commercial pipeline, order status, and performance metrics
• Analyze data to identify process bottlenecks or deviations and propose operational improvements
• Track and report key performance indicators (e.g., quotation turnaround time, order accuracy, contract renewal rate)

•        Process Improvement

• Identify opportunities to streamline commercial workflows, improve turnaround times, and enhance compliance
• Support automation and digitization initiatives (CRM, ERP integration) that improve operational efficiency

Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
• Experience: 6–8 years of experience in commercial operations, sales support, or order-to-cash roles, preferably in the IT or technology services sector
• Strong understanding of commercial and financial documentation (quotations, contracts, purchase orders, invoices)
• Experience with CRM and ERP systems (e.g., Zoho, Salesforce, SAP, or similar platforms)
• Advanced Excel skills for analysis and reporting
• Knowledge of pricing, billing, and revenue processes
• Excellent organizational and coordination skills with attention to detail
• Strong communication and interpersonal skills to interact with cross-functional teams
• Analytical mindset and ability to interpret commercial data
• Proactive problem solver with the ability to manage multiple priorities
  

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: