Associate - Seller Support

JOB TITLE
Associate - Seller Support | MAF Retail | Retail Corporate Egypt
ROLE SUMMARY
Associate - Seller Support is responsible for providing assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless selling experience and optimize order fulfillment by addressing seller inquiries, managing inventory, coordinating with suppliers, and resolving issues.
ROLE PROFILE

• Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
• Help sellers with setting up accounts, listing products, managing orders, handling payments, and answering questions through email, phone, or chat.
• Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
• Teach sellers about the rules and best ways to use the platform, like how to list products, set prices, and run promotions.
• Investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
• Investigate and solve any problems or disputes that sellers have, making sure both the seller and the customer are happy with the outcome.
• Manage any problems or questions that come up with regular tasks.
• Figure out why problems happen and suggest ways to fix them (Root Cause Analysis).

REQUIREMENTS

• Bachelor’s degree in E-commerce, Business Administration or other relevant field.
• 2+ years od experience in Seller Support, Customer Support, Operations or Seller Experience.
• Strong self-motivation, and capacity to “learn on the fly” new tasks, adjust and adapt in a fast-paced work environment.
• Excellent and effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to SLA, quality & productivity.
• Ability to work with internal stakeholders.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.