Associate Account Coordinator (Logistics)

At FreePL, you will be an integral part of a small team that is currently on a mission to build something big from the ground-up. You will need to be comfortable with ambiguity and fast pace, have an entrepreneurial mindset, a can-do attitude and will be expected to take ownership of your work and be comfortable making decisions and solving problems independently.

As part of a quickly growing team, you will have the opportunity to shape the future of FreePL and make a real impact. You will work closely with the founding team to develop and implement strategies for growth and success. If you are self-motivated, results-driven and have a passion for delivering excellence, this is your chance to not only join us in our launch phase, but to grow into a leader at FreePL.

What We Look For

We’re looking for an Associate Account Coordinator to work closely with the Senior Account Coordinator in managing day-to-day operations across client accounts. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working behind the scenes to ensure systems, documentation, and processes run smoothly.You’ll play a key role in maintaining accurate records, supporting shipment coordination, and helping resolve operational and client-related issues in a timely and efficient manner.

Key Responsibilities

• Work closely with the Senior Account Coordinator in daily account operations and follow-ups
• Maintain and update internal systems with accurate shipment, client, and documentation data
• Prepare, review, and manage shipping and logistics documentation
• Track shipments and ensure all records are up to date and aligned with operations
• Ensure timely follow-ups on client requests and maintain a high level of responsiveness
  
• Handle ad-hoc requests and support urgent operational needs when required
• Coordinate with internal teams (operations, customs, finance) to support smooth execution
• Assist in resolving operational issues and responding to client inquiries promptly
• Ensure all documentation is complete, accurate, and compliant with requirements
• Flag any discrepancies or delays proactively

Qualifications & Work Experience

• 1-2 years of experience in logistics, freight forwarding, or a coordination/admin role
• Basic understanding of import/export documentation is a plus
  
• Experience working with logistics or ERP systems is a plus
  
• Proficiency in Microsoft Office (especially Excel)
• Exposure to client-facing communication
• Strong attention to detail and high level of accuracy
• Good organizational and time management skills
• Clear and professional communication skills
• Client-oriented mindset with a sense of ownership and accountability
• Ability to stay responsive and adaptable in a fast-paced, dynamic environment