Client Service Specialist (English)

Responsibilities:

• Support our clients at all levels.
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
• Assist clients with the KYC procedure.
• Provide a tour around the trading platform.
• Build client trust and satisfaction through professional support and training.
• Be keenly aware of the competitive landscape and understand financial markets.
• Collect clients’ feedback and analyze how clients’ experience can be improved.
• Keep open communication between the departments to resolve any issues.

Requirements:

• Proficiency in English - C1+ level.
• Advanced interpersonal and communication skills.
• Ability to listen to clients and your team’s needs and find solutions.
• Ability to work a flexible shift schedule with weekly rotation between morning (09:00–18:00) and afternoon (13:00–22:00) shifts. No weekend work required.
• Excellent communication skills, both verbal and written.