Trainee Front Office

PRIMARY RESPONSIBILITIES
Assist in guest check-in and check-out processes.
Welcome and greet guests in a friendly and professional manner.
Support guest requests, inquiries, and basic problem-solving.
Provide basic information about hotel facilities and services.
Coordinate with related departments to ensure smooth operations.

ADMINISTRATIVE RESPONSIBILITIES
Support daily operations and assigned tasks from supervisor.
Communicate effectively within the team and other departments.
Attend briefings and follow instructions accordingly.
Complete assigned tasks accurately and on time.

TECHNICAL RESPONSIBILITIES
Learn and understand Front Office operations and procedures.
Follow hotel standards, policies, and grooming guidelines.
Assist team during peak periods when required.

COMMERCIAL RESPONSIBILITIES
Maintain a positive attitude and represent the hotel professionally.
Support promoting hotel services when interacting with guests.

HUMAN RESOURCES RESPONSIBILITIES
Be open to learning and receiving feedback.
Show willingness to develop skills and grow within the team.

RELATIONSHIP
Report to Supervisor / Duty Manager.
Work closely with Front Office team and other departments.

OTHERS
Perform other duties as assigned.
Participate in training and development programs.

ACCOUNTABILITIES
Represent the brand and deliver a positive guest experience.

COMPANY’S CULTURE
Follow and support company values and culture.

CONFIDENTIALITY
Maintain confidentiality of hotel and guest information.

JOB REQUIREMENTS
Bachelor’s degree in any field.
Fresh graduates are welcome.
Good command of English (spoken and written).
Friendly personality with good communication skills.
Service-minded with a positive attitude.