Paralegal

Are you looking to make an impact on a lean legal affairs team? Do you enjoy preparing strong legal documentation and managing internal processes in a highly cross functional environment? Then we might have the perfect opportunity for you. 
ABOUT US:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

ABOUT THE POSITION:

As our Paralegal, you will be specifically responsible for research and document preparation for legal transactions and proceedings. You will also be dedicated to contract and internal process management. While partnering with various internal teams, you own the  management of the expanding legal tool set, acting as a first level filter for legal issues, and providing legislation/compliance research and monitoring. 

Reports to the VP of Legal Affairs; no direct reports

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

RESPONSIBILITIES INCLUDE:

Contract Lifecycle Management

Manage all contract requests via Ramp and IronClad—facilitate intake, maintain repository, and train stakeholders

Communicate with stakeholders throughout the process; track key dates, expirations, and renewals

Ensure data quality, responsiveness, and generate reports as needed

Legal Research & Document Support

Research legal issues (e.g., data privacy, marketplace facilitator regulations) and summarize findings for attorney review

Manage and update contract templates; conduct first-level review of modification requests

Review and process all NDAs (internal and external) for attorney sign-off

Compliance & Risk

Track SOPs, licenses, and permits; ensure timely company responses and renewals

Escalate any non-compliant practices to appropriate stakeholders

Administration & Cross-Functional Support

Serve as first filter for employee legal inquiries via Slack/email; escalate to attorney as needed

Assist with policy research and creation

Draft weekly 1:1 agendas and provide timely status updates

Coordinate meetings, assist with departmental agendas, and fulfill monthly privacy requests

WITHIN 30 DAYS YOU WILL:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Meet with cross functional leaders and team members in the organization in order to establish relationships and understand needs
• Begin to review and assess existing legal documentation, tools and process
• Attend and participate in relevant meetings to help filter legal requests

WITHIN 60 DAYS YOU WILL:

• Own legal documentation, applicable tools and processes
• Review and monitor all relevant compliance documentation

WITHIN 90 DAYS YOU WILL:

• Make substantial contributions to legal documentation and compliance monitoring
• Provide suggestions and guidance on legal process improvements leveraging data gathered from gaining visibility into the business needs
• Drive compliance program improvements, as needed

YOU SHOULD APPLY IF:

• You have at least 2-3 years of experience as a paralegal (or equivalent role) either at a private practice law firm or in-house

  
  

• You have experience with legal tech tools, like CLM and procurement (Experience with IronClad and Ramp is a plus)

  
  

• You have knowledge of legal principles and processes

  
  

• You have experience with legal and compliance monitoring

  
  

• You have drafting and reviewing skills (e.g. licenses, NDA’s, etc).

  
  

• You are a collaborative team player with great communication skills, and an empathetic approach.

  
  

• You have a data-driven approach to process improvement

  
  

• You have an ability to work independently and produce consistent high-quality deliverables in a timely manner

  
  

• You are a dynamic, curious, organized and adaptable individual, with thirst for experimentation and continuous improvement

  
  

ABOUT OUR BENEFITS:

• Expected Hourly Rate: $34.00/hr - $49.00/hr (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.