Operations DevOps Engineer II

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!

We are looking for a Operations DevOps Engineer II who will:

• Supporting code deployment releases and promotions within test and production environments

  
  
  

• Perform product installation and configuration with some troubleshooting assistance from others in ARM Operations

  
  
  

• Incident management including the investigation, and triage of various software application and database issues, while collaborating with internal teams  to ensure fast turnaround times on issue/incident resolution

  
  
  

• Monitor Ascendon ARM solutions production, customer test and internal environments for function and performance 

  
  
  

• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.

  
  
  

• Maintain monitoring tools and systems to proactively identify and address potential issues.

  
  
  

• Install, configure and upgrade third party products and open source solutions 

  
  
  

• Participate in and contribute at daily stand-up meetings

  
  
  

• Execution and validation of deployment installation, configuration, release processes and procedures

  
  
  

• Develop and maintain automation tools and processes to streamline operations and improve productivity

  
  
  

• Document operational and system architecture process and configuration and identify automation opportunities where applicable 

  
  
  

• Participating in the ARM Operations 24x7 on-call rotation schedule

  
  
  

• When needed, active participation in critical problem resolution outside of typical working hours

  
  
  

• An employee may perform duties outside of the listed responsibilities as needed

  
  
  

• CLT contract model

  
  
  

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Is this opportunity right for you? We are looking for candidates who have:

• Experience configuring, managing and upgrading servers and software

  
  
  

• Experience with RDS database applications (eg. Oracle, MySQL) and administration

  
  
  

• Able to recognize and independently resolve issues

  
  
  

• Strong problem-solving and troubleshooting skills

  
  
  

• Proven collaboration skills, including written and verbal communication with internal and external stakeholders

  
  
  

• Ability to work independently and/or collaborate with internal teams with minimal assistance to solve problems

  
  
  

•  Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.

  
  
  

• Minimum 2 -3 years of experience with development and release processes

  
  
  

• AWS certification is preferred but not required

  
  
  

Perks & Benefits

• Sulamerica Health

  
  
  

• Sulamerica Dental

  
  
  

• Vidalink

  
  
  

• Food/Meal Voucher

  
  
  

• Child Care Assistance

  
  
  

• Day off: on birthday

  
  
  

• Gympass

  
  
  

• Language assistance

  
  
  

• Digital course platform

  
  
  

• Volunteer time off: 2 days a year

  
  
  

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Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.