Front Desk Agent

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.

Main tasks

·          Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

·          Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.

·          Be familiar with all the Front Office software required for the Front Office Agent.

·          Ensure that all hotel standards are met when serving the guests and handling information.

·          Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

·          Review Front Office log and Trace File daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Assist Front Desk and Guest Service Manager in performing coordinator duties.

·          Be familiar with hospitality terminology.

·          Have knowledge of emergency procedures and assist as needed.

·          Use proper etiquette at all times when communicating with guests and associates.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.